Squeen Slot Privacy Policy – Personal Data Protection for Malaysian Players

Squeen Slot ("we", "our platform") is an online entertainment platform offering casino games, slots, Sports Betting, and a range of digital entertainment services to players in Malaysia. We understand that player trust is our most valuable asset — and that trust begins with taking full responsibility for the privacy of your personal data.

This Privacy Policy has been drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards. This document clearly and transparently explains what data we collect, how it is used, who it may be shared with, and what rights you hold as a Squeen Slot player regarding your personal data.

We treat every piece of information you provide with the utmost respect and responsibility. Your data is never sold, never rented, and never shared with third parties for marketing purposes without your explicit consent. This is not merely a promise — it is a commitment embedded in every system and process we operate at Squeen Slot.

Squeen Slot only collects personal data that is strictly necessary to provide our services to you. We do not collect excessive or irrelevant data beyond what is required to operate our platform.

Your personal data is collected through several different channels as you interact with the Squeen Slot platform:

• During Registration: You provide basic information such as your name, email address, phone number, and password when creating a new account at Squeen Slot.
• During Deposits & Withdrawals: Bank account details and digital wallet information — including DuitNow, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay — are collected to process financial transactions.
• During KYC Verification: Identity documents (MyKad or passport) and a verification selfie are collected when identity verification is required.
• While Playing: Your gaming activity — including slots played, football betting, live baccarat, and any other casino activity — is automatically recorded by our system.
• When Contacting Support: LiveChat conversations, emails, and all other communications with the Squeen Slot support team are stored for reference and service improvement purposes.
• Via Cookies & Tracking Technologies: Technical data such as IP address, browser type, and navigation activity is collected automatically when you browse the Squeen Slot website.

Squeen Slot uses your personal data solely for lawful, relevant, and necessary purposes. We will not use your data beyond what is stated below without first obtaining your consent:

• To process account registration and verify your identity in accordance with anti-money laundering (AML) and know your customer (KYC) legal requirements.
• Processing deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and other supported payment methods.
• Provides access to all games on Squeen Slot, including slots, live casino, baccarat, Malaysia Super League and EPL Sports Betting, cricket, and e-sports.
• Sending important notifications related to your account, security, transactions, and service updates.
• Sending promotions, bonus offers, and product updates — provided you have not opted out of receiving such communications.
• Preventing fraud, money laundering, system abuse, and other unlawful activity on our platform.
• Complying with legal and regulatory obligations imposed on Squeen Slot by the relevant authorities.
• To enhance the user experience, improve platform functionality, and develop new features based on anonymised usage behaviour analysis.

Squeen Slot does not sell or rent your personal data to any third party for marketing purposes. However, in certain limited circumstances, we may need to share your data with the following parties:

• Service Providers: Payment gateway providers such as our DuitNow, FPX, and e-wallet partners who process your financial transactions. They are bound by strict confidentiality agreements.
• Game Providers: Licensed game providers such as Pragmatic Play, PG Soft, and Evolution Gaming may receive basic game session data necessary to operate their games on our platform.
• Regulatory Authorities: We are required to disclose certain data to regulatory authorities, law enforcement bodies, or courts when mandated by Malaysian law.
• Analytics Providers: Fully anonymised data – containing no personally identifiable information – may be shared with analytics services to help us understand usage patterns and improve the platform.

The security of your personal data is something we take extremely seriously at Squeen Slot. We continually invest in the latest security technologies and processes to ensure your data is protected at all times.

• 256-bit SSL Encryption: All data transmitted between your browser and Squeen Slot's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
• Encrypted Database: Personal data stored in our databases is encrypted with an additional layer of security. Even in the event of a breach, any extracted data cannot be read without the decryption key.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA for all Squeen Slot accounts to add an extra layer of security to the login process.
• Active 24/7 Monitoring: Our security monitoring systems operate around the clock to detect suspicious activity, unauthorised access attempts, and other security threats.
• Strict Access Controls: Only Squeen Slot staff who require access to specific data to carry out their duties are authorised to do so. All access is logged and monitored on a regular basis.

The Squeen Slot website uses cookies and similar tracking technologies to improve your browsing experience, ensure smooth platform performance, and understand how players use our platform.

• Essential Cookies: Required for the platform to function properly – including login session verification, form security, and language preferences. These cookies cannot be disabled without affecting core platform functionality.
• Analytics Cookies: Collects anonymised data on how users interact with the platform — pages visited, session duration, referral sources. This helps us improve the overall user experience.
• Functional Cookies: Stores your preferences such as your chosen language, display settings, and saved login information (if you opt to do so).

You can manage and control cookies through your browser settings. However, disabling certain cookies may affect your experience on Squeen Slot. For more information on managing cookies, please refer to your browser's help guide.

Squeen Slot retains your personal data only for as long as necessary for the purposes stated in this privacy policy, or as required by applicable Malaysian law.

• Active account data is retained for as long as your account remains active at Squeen Slot, plus the minimum retention period required by law.
• Financial transaction records and betting history are retained for a minimum of 5 years following the transaction, in compliance with Malaysia's anti-money laundering legal requirements.
• Customer support communication logs are retained for 2 years following the last interaction.
• Following permanent account closure, personal data that is no longer required for legal compliance will be deleted or anonymised within 90 days.
• Data collected for fraud prevention purposes may be retained for a longer period in accordance with our security operational requirements.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Squeen Slot:

Squeen Slot is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data belonging to individuals under the age of 18.

Should we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered at Squeen Slot are advised to contact us immediately at support@squeenslot.ws.

Squeen Slot reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or our business operations. Members will be notified of any material amendments via email or an in-platform notification at least 14 days before the changes take effect.

If you have any questions, concerns, or complaints regarding how Squeen Slot handles your personal data, or if you wish to exercise any of the privacy rights outlined in this document, please contact our Data Protection Officer through the following channels:

• Email: support@squeenslot.ws (please state "Privacy Inquiry" in the email subject line)
• LiveChat on the Squeen Slot platform — available 24/7 in Bahasa Malaysia and English
• Response time: within 30 working days for written requests relating to data rights

If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection, Ministry of Communications and Digital Malaysia.